Privacy Policy and HIPAA Notice
Section 1
Who We Are
JaeNix PLLC, doing business as Optimize by JaeNix, is a licensed medical practice providing hormone optimization, metabolic and GLP-1 care, peptide therapy, IV therapy, regenerative medicine, aesthetics, and telehealth services in multiple U.S. states.
This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, book services, use telehealth, or receive care from us.
Section 2
What Information We Collect
We collect three categories of information.
A. Website and Technical Data
Collected automatically when you use our website, including IP address, device type, browser, pages visited, time on site, and cookies and analytics data. This information helps us operate and improve our website.
B. Personal Information
Information you provide directly, including name, email, phone number, address, date of birth, appointment and booking data, payment information, and communications.
C. Protected Health Information (PHI)
When you receive medical or aesthetic services, we collect medical history, lab results, diagnoses, medications, provider notes, and treatment plans. This information is protected under HIPAA and applicable state medical privacy laws.
Section 3
Why We Collect Your Information
We collect and use your information to provide medical and wellness services, establish and maintain a provider-patient relationship, process payments and memberships, prescribe medications when appropriate, coordinate labs and pharmacies, communicate about your care, operate our telehealth platform, comply with legal and regulatory requirements, and improve our services and website.
Section 4
How We Share Information
We do not sell your personal or medical information. We may share your data with licensed medical providers, compounding pharmacies, diagnostic laboratories, telehealth platforms, electronic medical record systems, payment processors, marketing and analytics providers, and regulatory or legal authorities when required. All medical data is shared only in accordance with HIPAA.
Section 5
Your HIPAA Rights
As a patient, you have the following rights regarding your health information.
To exercise any of these rights, contact us at contact@jaenixmedspa.com.
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr. We will never retaliate against you for filing a complaint.
Section 6
Cookies and Tracking
We use cookies and tools such as Google Analytics, Meta Pixel, and other tracking technologies to understand website use and improve our marketing and user experience. You can disable cookies in your browser settings at any time.
Section 7
Marketing Communications
You may receive emails or texts about services, promotions, or updates. You may opt out at any time using the unsubscribe link in any message or by contacting us directly. We may still send important administrative or clinical communications regardless of marketing preferences.
Section 8
Telehealth and Multi-State Use
Telehealth services are provided only to patients physically located in states where our providers are licensed at the time of service. Currently licensed states include Texas, Colorado, Florida, Iowa, Vermont, Virginia, Washington, and Connecticut. By using our website and telehealth services, you confirm you are located in an approved state at the time of your visit.
Section 9
Data Security
We use HIPAA-compliant systems, encrypted platforms, and industry-standard security safeguards to protect your data. No system is completely immune to security risks, but we take reasonable and appropriate steps to safeguard all personal and health information we hold.
Section 10
Data Retention
We retain medical records and billing data as required by applicable federal and state law. Some data cannot be deleted due to healthcare recordkeeping and regulatory requirements even upon request.
Section 11
Children
We do not knowingly collect personal information from minors under the age of 18 without verified parental or legal guardian consent. Our services are intended for adults only.
Section 12
Changes to This Policy
We may update this Privacy Policy at any time. The date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
Section 13
Contact Us
For privacy questions, HIPAA requests, or data inquiries, please contact us using the information below.
JaeNix PLLC d/b/a Optimize by JaeNix
5301 Alpha Road, Suite 34, Room 21 · Dallas, TX 75240