Privacy Policy & HIPAA Notice

JaeNix PLLC d/b/a Optimize by JaeNix
Website: https://www.optimizebyjaenix.com
(also applies to jaenixmedspa.com and all related booking portals)

Last Updated: January 28, 2026

1. Who We Are

JaeNix PLLC, doing business as Optimize by JaeNix, is a licensed medical practice providing hormone optimization, metabolic and GLP-1 care, peptide therapy, IV therapy, regenerative medicine, aesthetics, and tele health services in multiple U.S. states.

This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, book services, use telehealth, or receive care from us.

2. What Information We Collect

We collect three categories of information:

A. Website & Technical Data

Collected automatically when you use our website:

• IP address
• Device type
• Browser
• Pages visited
• Time on site
• Cookies and analytics data

This information helps us operate and improve our website.

B. Personal Information

Information you provide directly:

• Name
• Email
• Phone number
• Address
• Date of birth
• Appointment and booking data
• Payment information
• Communications

C. Protected Health Information (PHI)

When you receive medical or aesthetic services, we collect:

• Medical history
• Lab results
• Diagnoses
• Medications
• Provider notes
• Treatment plans

This information is protected under HIPAA and state medical privacy laws.

3. Why We Collect Your Information

We collect and use your information to:

• Provide medical and wellness services
• Establish and maintain a provider–patient relationship
• Process payments and memberships
• Prescribe medications when appropriate
• Coordinate labs and pharmacies
• Communicate about your care
• Operate our telehealth platform
• Comply with legal and regulatory requirements
• Improve our services and website

4. How We Share Information

We do not sell your personal or medical information.

We may share your data with:

• Licensed medical providers
• Compounding pharmacies
• Diagnostic laboratories
• Telehealth platforms
• Electronic medical record systems
• Payment processors
• Marketing and analytics providers
• Regulatory or legal authorities when required

All medical data is shared only in accordance with HIPAA.

5. HIPAA Rights

You have the right to:

• Access your medical records
• Request corrections
• Request copies
• Request restrictions
• Request confidential communications
• Receive a record of disclosures
• File a complaint

To exercise these rights, contact:
📧 contact@jaenixmedspa.com

You may also file a complaint with the U.S. Department of Health and Human Services. We will never retaliate against you for doing so.

6. Cookies & Tracking

We use cookies and tools such as Google Analytics, Meta Pixel, and other tracking technologies to understand website use and improve marketing.

You can disable cookies in your browser settings.

7. Marketing Communications

You may receive emails or texts about services, promotions, or updates.

You may opt out at any time using the unsubscribe link or by contacting us.
We may still send important administrative or clinical messages.

8. Telehealth & Multi-State Use

Telehealth services are provided only to patients physically located in states where our providers are licensed at the time of service.

By using our website and tele health services, you confirm you are located in an approved state.

9. Data Security

We use HIPAA-compliant systems, encrypted platforms, and industry-standard security safeguards to protect your data.

No system is 100% immune, but we take reasonable and appropriate steps to safeguard your information.

10. Data Retention

We retain medical records and billing data as required by law.
Some data cannot be deleted due to healthcare and regulatory requirements.

11. Children

We do not knowingly collect information from minors without verified parental or legal guardian consent.

12. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of our services means you accept the updated terms.

13. Contact

For privacy, HIPAA, or data requests:

📧 contact@jaenixmedspa.com
JaeNix PLLC d/b/a Optimize by JaeNix